Terms and Conditions

FLOWER CARE

From Little Things pride ourselves on the quality of our products and provide only the freshest highest quality blooms to Swan Hill and surrounding districts six days a week.

From Little Things accept no responsibility for external factors out of their control which may effect the care or condition of your flowers once they have been purchased or delivered. For example the conditions of your home.

From Little Things recommends the following care instructions to assist in prolonging the life of your flowers.

Clean your vase thoroughly.

Strip off the leaves to just above the water line .

Change the water regularly.

Cut the stems at an angle .

Unwrap your flowers from any packaging! 

Display flowers away from fresh fruit. 

ANONYMITY OF ORDERS

From Little Thing does not guarantee anonymity of any orders. If you would like your order to absolutely remain anonymous from the person receiving the order – we are not for you!! Therefore if the recipient of the order contacts our service to request the details of the sender, From Little Things will provide the recipient with the senders name only.

DELIVERY

Weekday Delivery:

To guarantee same day WEEKDAY delivery within Swan Hill, we request that you place your order by 3.00pm. All orders inside Swan Hill incur a $8.00 delivery charge. All orders placed for  delivery on Saturday, Sunday or public holidays will be delivered on our next working day. 

No orders will be delivered prior to full payment for the order and the delivery fee being made.

Upon delivery if there is no one at home From Little Things guarantee the product will be left in a safe, weather protected spot at the specified delivery address.

If the incorrect delivery details are provided or we are unable to gain access to the property the product will be returned to our store and contact will be made with the person making the order to arrange re-delivery which will incur a re-delivery fee. From Little Things takes no responsibility for incorrect addresses being supplied and therefore refunds will not be issued in this instance.

Postage and Handling:

We offer a small parcel service at $15.95, (one or two items) or large parcel service at $25.00 (more than two medium size items). We ask you to contact us regarding large or bulky items to receive a postage quote. Please Note all items are posted at YOUR OWN RISK. From Little Things does not take responsibility for any breakages occurred during transit. 

PLEASE NOTE: All items are shipped at YOUR OWN RISK. From Little Things does not take responsibility for any breakages occurred during transit. Postage items are sent twice a week with tracking. Once tracking numbers have been received we no longer assume responsibility for the item. 

WHAT HAPPENS IF MY ITEM IS DAMAGED? All items are packed and posted with all our love and care, however all items are shipped at YOUR OWN RISK. From Little Things does not take responsibility for any breakages occurred during transit. It is recommended buy our team that fragile items are not posted.

If your item arrives faulty please contact us within 7 days of receipt for details of how to return your item for a replacement or refund. Please note that we are unable to refund on items which have small variations in colour and pattern. We are unable to accept returns on items after 7 days.

RETURNS

Please contact us immediately via phone or email if you have any problems with your order.

Flowers

We understand flowers are perishable items and therefore if you believe you have not been provided with the highest quality flowers please get in contact with us.

Refunds or replacements will be provided once the flowers have been returned to From Little Things and we are satisfied you have been provided a substandard product.

Regretfully, we cannot arrange to replace a fresh bunch if the original arrangement of flowers are disposed or images are not available. No returns or replacements will be considered 3 days after flowers have been purchased or delivered.

No refund or replacement will be provided due to a incorrect delivery address being provided by customer during the check out process.. 

Sale Items: 

All sale items in-store and online have been heavily reduced which is why we don't offer exchanges, refunds or returns on these items.

Full Price Products:

A full refund for all non perishable products (excluding sale items) will be provided if products are returned within a three working day period.  After those initial 3 days we offer an additional two week refund for instore credit. The following requirements need to me met: 

Instore:

• A full refund will be offered on products if returned within three working days of purchase.
• Any returned item must be in perfect, unused condition, tags intact and with no damage to the item or the packaging.
• The receipt must be provided at the time of exchange or refund.
• Discounted items and Gift Cards are final and cannot be returned or exchanged.

Online: 

• A full refund will be offered on items purchased online if you contact us within a three working day period of receiving your item. 
• We do not refund original shipping fees and do not cover return shipping fees. Return shipping charges will be waived only if the returned item is faulty.
• We do not accept responsibility for items lost in transit to us.
• Any returned item must be in perfect, unused condition, tags intact and with no damage to the item or the packaging.
• Discounted items and Gift Cards are final and cannot be returned or exchanged.

If a refund or re delivery has been approved, this will be done at our earliest convenience. Usually within 24-48 hours.

Refunds are processed via their original payment method

PUBLIC HOLIDAYS AND WEEKENDS

We are closed on all Public Holidays and weekends from 12 noon Saturday and therefore no orders will be delivered on those days. If you place an order for a public holiday or weekend, we will deliver your order the next business day.

GST AND PRICING

All prices quoted include GST for orders placed within Australia.

Any price indications or price lists provided by From Little Things are subject to alteration at any time without notice.

ORDERS

All floral arrangements provided by From Little Things are made with the highest quality seasonal blooms. Floral Arrangements pictured on this website reflect a particular time and season and are indicative of size only.

From Little Things offers all bunches in three different styles, Soft, Bright or Green and White, however if your requirements are specific, please contact us directly and place your order on 0400555368

WEDDINGS AND HIRE

PAYMENT

A deposit of 25% of the total cost is required at the time of booking.  Final payment is due 6 weeks prior to your event date and can be paid by EFTPOS, cash, bank cheque, or direct deposit From Little Things reserves the right to refuse the use of their services and equipment if payment is not made in full prior to your event.

CANCELLATIONS

From Little Things require a minimum of 6 weeks’ notice of the cancellation of your event to provide a full refund. Full or partial refunds for cancellations within 6 weeks of your event is at the discretion of management and subject to the availability of From Little Things being able to receive a full refund from their suppliers.

CANCELLATIONS DURING COVID

From Little Things is unable to take responsibility for the cancellation of your event due to Government Restrictions relating to COVID and therefore will not absorb any costs of fresh flowers in relation to that cancellation. 

BOND

You will be required to fill in our Credit Card Security Bond form for all hire items. By doing this you agree to us charging your credit card for breakages or missing items. Any breakages or cleaning fees will be charged to your credit card, once goods are returned to us and counted by our staff. A receipt for any additional charges will be emailed to you and we will contact you prior to applying these charges.

LIABILITY

In no event shall From Little Things be liable for any injury, loss, claim, damage, or any special exemplary punitive, incidental or consequential damages of any kind, whether based in contract or otherwise, which arises out of or is in any way connected with use of services or equipment supplied by them.

Clients accept these terms and conditions upon payment of deposit or account.